At JOLVORA, customer satisfaction is at the heart of everything we do. We want you to shop with complete confidence, knowing that our dirt bikes are built to the highest standards of performance, safety, and reliability.
This Refund & Return Policy explains how we handle returns, exchanges, and refunds for products purchased through jolvora.com, in full compliance with U.S. consumer protection laws and Google Merchant Center (GMC) policies.
We accept returns for dirt bikes purchased directly from jolvora.com within 30 days of delivery.
To be eligible for a return:
The product must be unused, undamaged, and in its original packaging.
You must provide a proof of purchase (such as your order number or invoice).
Items showing signs of use, modification, installation, or damage caused after delivery will not be accepted.
If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
For safety and quality reasons, certain items cannot be returned, including:
Dirt bikes that have been assembled, used, or altered in any way.
Products sold as final sale or during clearance promotions.
Gift cards or digital/downloadable items.
Before returning any item, please contact our customer support team to initiate the process.
Do not ship any product back without first receiving a Return Authorization from JOLVORA.
To start your return, email support@jolvora.com with the following details:
Your full name
Order number
Reason for return
Clear photos (if applicable)
Once your return is approved, we will provide detailed return shipping instructions.
Please note: Customers are responsible for return shipping costs, unless the product is defective or an incorrect item was shipped.
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, refunds are processed within 5–7 business days and issued to your original payment method.
Please note:
Shipping charges are non-refundable.
Return shipping costs may be deducted from your refund if the return is due to reasons other than product defect or seller error.
We replace items only if they are defective, damaged, or incorrectly shipped.
If you need to exchange your dirt bike for the same model, contact us at support@jolvora.com with your order number and a brief description of the issue.
If your dirt bike arrives damaged or defective, contact us within 7 days of delivery.
Provide clear photos and a brief description of the issue.
Once verified, JOLVORA will provide a replacement or full refund at no additional cost to you.
For any questions about our Refund & Return Policy or assistance with a return, contact us:
📧 Email: support@jolvora.com
📞 Phone: (657) 208-2219
🏢 Address: 4426 E Los Angeles Ave, California 93063, USA
